Instant Teams and Vetty: Helping Military Spouses Get Back to Work

For military families, home is wherever the next set of orders takes them. Careers, though? Those are hard to pack up. So, Instant Teams set out to rewrite the rules.

Instant Teams connects military spouses with remote jobs that move wherever duty calls. Through their talent marketplace and outsourcing solutions, they build customer experience (CX) teams for growing brands, powered by skilled military spouses.

But when hiring doubled, Instant Teams needed a background screening provider that could keep up.

The Challenge

When life means packing up and moving every few years, even the simplest parts of hiring can become complicated, especially background checks. The constant shuffle can make even the most efficient checks slow, complicated, and expensive. Add in overseas verifications, and suddenly a simple hire becomes an ultramarathon. 

For Instant Teams, this wasn’t just an inconvenience; it was a barrier standing between extremely talented people and the jobs waiting for them.

Instant Teams needed:

• Speed. Every day counts when you’re trying to get someone to “day one.”
  
  
• Flexibility. Their BPO model means fluctuating volumes and no one-size-fits-all pricing.
  
  
• Reliability. Meeting SLAs and keeping client trust means getting it right the first time.
  
  
• Human touch. A partner who gets the mission and the people behind it.

Previous providers couldn’t keep up. Their rigid pricing, slow turnaround times, and inconsistent results made it hard to deliver with confidence.

The Fix

When Instant Teams found Vetty, it was an immediate connection. The team needed speed, support, and scalability, and Vetty checked all the boxes.

Here’s what changed:

• Pay-per-service pricing that flexes with Instant Teams’ workflow.
  
  
• Lightning-fast turnaround times, helping candidates clear faster and start sooner.
  
  
• A high-touch customer experience to plan, forecast, and optimize.
  
  
• Monthly monitoring for key clients, keeping compliance seamless and stress-free.

And, most importantly: partnership. Instant Teams found a team as committed to their mission as they are, one that listens, adapts, and delivers.

“Having a true partner in background screening, one that values accuracy and speed as much as we do, means we can deliver on both sides of our promise: to uphold our mission of creating remote career positions for military-connected talent."

— Erica McMannes, Founder and CXO

Why It Worked

This partnership clicked because it was built on shared values: speed, trust, flexibility, and humanity. And that commitment is reflected in the results.

Together, we unlocked:

• Greater speed to proficiency: Faster background checks mean faster starts and more opportunities for military families.
  
  
• Flexibility that fits: Vetty’s model flexes with Instant Teams’ changing hiring needs. No rigid contracts. No wasted spend.
  
  
• A partnership that shows up: Whether it’s problem-solving or projections, Vetty’s all-in.

This became more than a process; it became a partnership that moved as fast as the mission behind it and that kind of speed paid dividends.

With contract delivery penalties that can reach tens of thousands of dollars for delayed start dates, Vetty’s speed and reliability weren’t just nice-to-haves, they were mission-critical. The rapid turnaround kept Instant Teams’ hires on schedule, protecting both their timelines and their bottom line.

The Results

Instant Teams brought the mission. Vetty brought the momentum. Together, we made hiring feel unstoppable.

With Vetty, Instant Teams saw a 33% faster speed-to-hire, reducing turnaround time from 6 days to just 4. That improvement was mission-critical during their AEP, helping them onboard 425 professionals in under 6 weeks while maintaining accuracy and compliance at every step.

The impact? Military spouses are getting hired faster. Families are gaining stability. And Instant Teams can keep doing what they do best, building careers that move.

“As a small but mighty People Operations team, [Vetty’s] pace, reliability, and streamlined system allow us to move fast—accelerating background checks and onboarding without sacrificing accuracy or compliance. That kind of efficiency helps us deliver on our mission every day.” - Diana Garcia-Carvajal, Director of People Operations.

Together, Vetty and Instant Teams prove that when technology moves fast and keeps its heart, amazing things happen. By combining speed, flexibility, and a human touch, Vetty has built a process that doesn’t just fill roles — it fuels opportunity for real people and real families.